Delivery Information



STE Group Ltd looks to offer its customers a 48 hour dispatch service on orders made before the following cut off times (unless otherwise stated):

Day Time
Monday 3:00pm
Tuesday 3:00pm
Wednesday 3:00pm
Thursday 3:00pm
Friday 1:30pm *
Saturday Closed *
Sunday Closed *

* All orders received after 1:30pm Friday or on Saturday or Sunday will be despatched under the 48 hour dispatch service the following Monday for delivery on Tuesday.

STE Group Ltd also offers UK mainland customers a Saturday delivery for a flat rate fee of £14.95.

As soon as your order is despatched we will notify you by e-mail. If it is not possible to despatch your order within the allotted time period or if for any reason it is not possible to fulfil your order we will inform you by email or telephone.

Please check your address before placing an order as once a parcel has been dispatched we are unable to rectify any mistakes you have made in the delivery address.

We endeavour to despatch your goods as above and if any extreme circumstance prevents us from doing this we will let you know. In some cases there may be circumstances outwith our control which prevent your next day delivery taking place (traffic problems, bad weather etc) and in this case we will update you as soon as possible. Whereas we take every care to ensure that your product is delivered within the time stated we take no responsibility and will incur no liability for any late delivery or any 3rd party costs.

All deliveries will be made by road transport carrier and will require a signature on delivery. Customers should make every effort to be available to receive the delivery as no parcels will be left without a signature. In the event the customer not being in when delivery is attempted, a card will be left detailing the drivers actions e.g. taken to a convenient local collection point , left with neighbour, details of how to arrange a redelivery or to collect from the local parcel company depot. We will only leave your delivery with a neighbour if you specify this in the order delivery note.

It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging sign for the goods as damaged. If this is not possible please ensure you sign for the goods unexamined to allow us to take any claims up with our delivery partners if necessary.

Prices for delivery are subject to change without prior notice by STE Group Ltd. We reserve the right to contact the customer prior to despatch of goods to inform of a change in the cost of delivery.

PO Boxes and BFPO Addresses

Our carriers do not deliver to PO Boxes or BFPO addresses. We apologise for any inconvenience this may cause

Future UK Public Holidays

This is a list of forthcoming public holidays in the UK when our carriers do not collect from our warehouses and therefore your deliveries will be delayed by a day if the holiday falls within the delivery period.

1 January Monday New Year’s Day
30 March Friday Good Friday
2 April Monday Easter Monday
7 May Monday Early May bank holiday
28 May Monday Spring bank holiday
27 August Monday Summer bank holiday
25 December Tuesday Christmas Day
26 December Wednesday Boxing Day
1 January Tuesday New Year’s Day
19 April Friday Good Friday
22 April Monday Easter Monday
6 May Monday Early May bank holiday
27 May Monday Spring bank holiday
26 August Monday Summer bank holiday
25 December Wednesday Christmas Day
26 December Thursday Boxing Day
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