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Returns – STE Group Ltd

Returns

Items not Required – 30 Days to Return

We will endeavour to provide as much information within the content of our product pages to allow you to make an informed decision on your purchase. However, should you require to return any product, we will allow you to do so within 30 days of the day of receipt (EG if the item is an unwanted gift).

If you do this, please contact us customerservices@stegroupltd.co.uk quoting your order number and item to be returned. Please also fill in this RETURNS FORM which will be emailed to our Returns department.

You will have to arrange the return of the goods yourself and track them using a reputable carrier. Or, STE Group Ltd can arrange uplift of the items at an extra charge. Generally we will refund the total cost of the returned products, however, please note, some items which are delivered direct from our suppliers may incur a restocking charge of up to 10% of the original cost of the goods.

We ask you to ensure the goods are returned to us in their unopened original packaging and in saleable condition.

Return address: STE Group Ltd, Unit 4 Willow Industrial Estate, Avis Way, Newhaven, BN9 0DD

Faulty, Incorrectly Supplied or Damaged Items – 14 Days to Return

If we have supplied an item incorrectly, or if it is damaged when received or is faulty when received you should notify us within 24 hours of receipt on customerservices@stegroupltd.co.uk quoting your order number and item to be returned. Please also fill in this RETURNS FORM which will be emailed to our Returns department.

You will have to arrange the return of the goods yourself and track them using a reputable carrier. Or, STE Group Ltd can arrange uplift of the items at an extra charge. Should we, after inspection of said items be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the full value of the goods and any carriage costs incurred.

It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging please sign for the goods as damaged. If this is not possible please ensure you sign for the goods unexamined to allow us to take any claims up with our delivery partners if necessary.

Most of our product pages have a link to the warranty procedure for that manufacturer and we encourage you to follow the instructions on these pages which will normally direct you to the manufacturers helpline. This is normally the fastest way of getting your warranty problem resolved.

PLEASE NOTE: In the event your product develops a fault within the warranty period but after our 14 day no quibble return period, and STE Group Ltd handles your warranty procedure on your behalf, a handling charge will apply and any customs charges or duty must be paid by the the customer.

RETURNS FORM

PLEASE NOTE – if you are returning power tool batteries see THIS FORM from the Royal Mail. If the item you are returning cannot be returned via Royal Mail please use a signed for courier.

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